FAQ - Pickerington, OH

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Frequently Asked Questions


How does Dr. Katz keep up-to-date on all of the current dental techniques and materials?

Dr. Katz attends over 100 hours of continuing education programs each year, choosing those offered by institutions and schools recognized for the high caliber of their courses. His team also takes many hours of continuing education credits each year.


Can you show me what my smile can look like ahead of time with imaging software?

Yes! Imaging software allows us to change photos that we take of you to give you a good idea of how proposed dental procedures can give you the smile you’ve always wanted.


At what age should my child first see Dr. Katz?

We like to see children when they’re about 2 ½ years old. We’ve found it’s best to introduce them into the office gradually-have them come with Mom or Dad (or even a big sister or brother) when they get their teeth cleaned. The children can explore the play area (with its big toy chest), receive stickers, sit on the dental chair, and just have fun. Then, when they come in for their first visit, we schedule plenty of time. They’ll get to see themselves on our TV screen (the intra-oral camera). We’re a very child-friendly office; we want to keep children relaxed and having fun.


Do you accept referrals?

We welcome referrals from our current patients, and appreciate their trust in us.


Do you accept my insurance plan?

As a courtesy to you, our staff will help file all insurance claims. We are happy to help in every way in filing your claims and we will work with you to determine your benefits and coverage.


What different payment options do you provide?

You can choose from a variety of payment options. If you pay for your treatment in full up front, you’ll receive a 5% courtesy. Senior citizens who pay in full up front receive a 10% courtesy. You can also make low interest monthly payments for treatment through third party financing options like CareCredit or Dental Fee Plan. All of these options make getting the dental work you want very affordable.


How can I ask Dr. Katz questions directly?

You can always feel free to call our office and ask to speak to Dr. Katz, or to call the emergency number if you’re having a problem after hours. Dr. Katz may not be able to speak with you immediately, but he does return all phone calls as soon as possible.


How can I safely whiten my teeth?

Whitening (or bleaching) your teeth is a very safe procedure when done properly. We can do whitening in office, or we have take-home trays that you can use if you prefer. There are several advantages to having us make these trays for you. They fit your mouth specifically, so the whitening bleach won’t get all over your gums and you won’t swallow the bleach mixture. The professionally-made trays also cover all of your teeth instead of just the front six.


I want my front teeth to look better, but I don't want to wear braces. What would you recommend?

There are many ways that you can change the appearance of your teeth, starting with whitening. You may also want to consider options such as veneers, crowns or porcelain restorations, which can provide dramatic improvements in the way you look in a relatively short time.


I really do not like visiting the dentist. Is there anything you can do to help me?

We offer many comfort measures so patients can feel more at ease when visiting our office. You can listen to music on headphones, or watch your choice of cable television shows. We can provide blankets and pillows so you’ll feel warm and relaxed. We also offer nitrous oxide (laughing gas) to help you relax during dental treatments.


What is Smile Design?

It’s a way of showing you how your smile can look with different types of dental treatments. After a complete exam, we take a full set of photos of you and your mouth and input them into the computer. We then design your smile electronically, so you can see what you look like now and what you could look like. As part of this process, we go over every option for treatment and discuss ways that we can give you the look you want in a way that is affordable for you.


What do I do if I have an emergency and the office is closed?

Dr. Katz is available for emergencies 24/7, even on weekends and holidays. Patients receive a pager number that they can use in case of an emergency; Dr. Katz will return calls to that number as soon as possible.


My child has had an accident and his/her tooth has been entirely knocked out. What do I do?

If possible, rinse (don’t scrub) the tooth and put it back into your child’s mouth. If that’s not possible, save the tooth in a glass of milk. In either case, call our office right away and get in to see us as soon as possible.


I have a temporary crown in my mouth. What happens if it comes off or breaks?

Call our office right away. We will get you in as soon as possible, usually the next day, to restore it and fix it, or make a brand new one if necessary.


What precautions do you take to ensure patient safety?

We are always conscious of the need to protect your health. We use the most advanced sterilization system available for all our instruments and tools.


What makes you different from any other dental practice I can visit?

We’re looking at you as a whole patient, not just at your teeth. We won’t pass judgment if you haven’t been to the dentist in 20 years, whether that’s because you’ve been frightened to come in or because you were worried you couldn’t afford dental care. We treat every patient as an individual. We’re also very warm and family friendly. We have whole families that come to see us, starting with the grandparents and going all the way down through the generations to their youngest grandchildren.


My gums bleed after I brush. Is this something to be concerned about?

Yes, you should be very concerned about this. Healthy gums never bleed. Make an appointment for a dental examination right away, and have your hygienist and dentist evaluate the health of your gums.


Crowns, veneers, on-lays, inlays and partials-where can I learn more about these procedures?

We can provide educational materials and demonstrations about all of these topics in our office-just ask! We can show you actual case histories and before and after models so you get a good idea of each type of procedure. We can also refer you to good Web sites, such as the American Dental Association, that can provide additional information.


Do I have to floss my teeth every day? Is it really that important?

Yes, flossing is important for a number of reasons. For starters, it helps you avoid bad breath and bleeding, puffy gums.


I brush my teeth every day, but my breath is just not fresh. Is there anything I can do?

If it’s been a long time since your last dental exam, you should schedule one and talk to your hygienist and your dentist about your concerns. Bad breath problems sometimes come from the tongue, and there are many types of treatment that they can recommend to help you.

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